Collection and Use of Non-Personal Information Session Analytics Information
We may automatically collect non-personally identifiable information about your hardware devices (i.e., your computer or mobile device) when you access the Columbia Overland Services. For example, when you visit columbiaoverland.com (the “Site”), we may collect your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer or mobile device whenever you access the Internet, as well as information about the type of Web browser software you use and the referring Web site. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our service and to administer the Site. We may also collect information about your activity on our Site, such as the time and duration of your visit, the sections of the Site that you visit, the search terms you use, and the products you add to your shopping cart.
Cookies do not collect personally identifiable information
Collection of Personal Information
We may collect and store any identifiable information that you choose to provide in connection with your use of the Columbia Overland Services. This may include personally identifiable information (such as your name, shipping address, billing address, email address, phone number and credit card number) that we need in order to process your orders, communicate with you, or provide you with services that you request. For example, through order forms on our Site, the App, and in our catalog, and through signups for our mailing list located in our retail stores and at our wholesale accounts, we collect personally identifiable information necessary for shipping products that you purchase. We also may collect your financial information (like your credit card number and billing address) and your contact information (like your email address, phone number and shipping address).
Personal Information from Other Sources
Information that you give us may be combined with other personally identifiable information (such as order history and demographic information) from third-party sources to make our marketing efforts more efficient. Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct our records and deliver your next purchase or catalog more easily.
Uses of Personal Information About You:
Financial information that is collected is used to bill you for products that you request. Contact information from the order form is used to send orders and information about our company to you.
We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names or addresses, e-mail addresses or other personally identifiable information, other than to the extent described in the “Disclosures of Your Information” section below. If you do not wish to receive catalogs or other mailings from us, please see the “How to remove your name from our mailing, sharing or email list” section below.
Disclosures of Personal Information About You
We do not disclose personal information about you to other companies, persons or agencies, except for the purposes described below:
We employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining our Site, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to personal information needed to perform their services or functions, but may not use it for other purposes.
With Your Consent
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share the information.
Protection of Personal Information
We want you to feel confident about using and making purchases through the Columbia Overland Services, and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.
How to contact Us
If you have any questions or concerns about the privacy or security of your information, you may contact us in any of the following ways:
1. You may send an email to email@example.com
2. You may send mail to the following postal address:
Columbia Overland Customer Service 740 NE 3RD Street Suite 3 #132. Bend, OR 97701
3. You may call the following telephone number: 1-401-749-0003
EFFECTIVE DATE: June 06, 2014