Columbia Overland Privacy Policy


Columbia Overland is committed to protecting the privacy of its customers (“you”). The purpose of this privacy policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information. By using the Columbia Overland Services, you consent to the practices described in the current version of this privacy policy. If you have read this privacy policy previously, please review it again to be sure you are familiar with its present terms. The date of the most recent update is listed at the end of this policy. If you have any questions or concerns about the privacy or security of your information, you may contact us using the contact information provided below.

Collection and Use of Non-Personal Information Session Analytics Information

We may automatically collect non-personally identifiable information about your hardware devices (i.e., your computer or mobile device) when you access the Columbia Overland Services. For example, when you visit columbiaoverland.com (the “Site”), we may collect your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer or mobile device whenever you access the Internet, as well as information about the type of Web browser software you use and the referring Web site. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our service and to administer the Site. We may also collect information about your activity on our Site, such as the time and duration of your visit, the sections of the Site that you visit, the search terms you use, and the products you add to your shopping cart.

Persistent Identifiers

We also collect non-personally identifiable information through the use of cookies. A cookie is an alphanumeric file that a Web site puts on your hard drive or mobile device so that it can remember something about you while you are using the Web site or when you return to the Web site. These technologies make it easier for you to use the Columbia Overland Services. We use them in order to retain the contents in your shopping cart while you are checking out other areas of the Columbia Overland Services. When you are done, the products in your cart are still there for you to buy. We also use them to gather certain aggregate usage information about the numbers and frequency of visitors to the Columbia Overland Services and how they interact with the Columbia Overland Services. This data helps us improve the appearance and usability of the Columbia Overland Services.

Cookies do not collect personally identifiable information

Cookies may remain on your hard drive or device after you cease using the Columbia Overland Services. You may decline to accept cookies by modifying your Web browser settings. If you choose to decline cookies, however, you may not be able to sign up for or use certain features of the Columbia Overland Services that depend on your Web browser accepting cookies. Columbia Overland, its advertisers and ad servers, including without limitation Google, may also use cookies, as well as files called "Web beacons" or "clear gifs" to determine on an anonymous basis which advertisements and promotions our users have seen and how users responded to them. However, we do not use these technologies to collect personally identifiable information.

Collection of Personal Information

We may collect and store any identifiable information that you choose to provide in connection with your use of the Columbia Overland Services. This may include personally identifiable information (such as your name, shipping address, billing address, email address, phone number and credit card number) that we need in order to process your orders, communicate with you, or provide you with services that you request. For example, through order forms on our Site, the App, and in our catalog, and through signups for our mailing list located in our retail stores and at our wholesale accounts, we collect personally identifiable information necessary for shipping products that you purchase. We also may collect your financial information (like your credit card number and billing address) and your contact information (like your email address, phone number and shipping address).

Personal Information from Other Sources

Information that you give us may be combined with other personally identifiable information (such as order history and demographic information) from third-party sources to make our marketing efforts more efficient. Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct our records and deliver your next purchase or catalog more easily.

Uses of Personal Information About You:

Financial information that is collected is used to bill you for products that you request. Contact information from the order form is used to send orders and information about our company to you.
We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names or addresses, e-mail addresses or other personally identifiable information, other than to the extent described in the “Disclosures of Your Information” section below. If you do not wish to receive catalogs or other mailings from us, please see the “How to remove your name from our mailing, sharing or email list” section below.

Disclosures of Personal Information About You

We do not disclose personal information about you to other companies, persons or agencies, except for the purposes described below:

Service Providers

We employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining our Site, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to personal information needed to perform their services or functions, but may not use it for other purposes.

Business Transfers

As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Columbia Overland, LLC. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

With Your Consent

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share the information.

Protection of Personal Information

We want you to feel confident about using and making purchases through the Columbia Overland Services, and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.

External Links

If any part of the Columbia Overland Services links you to other Web sites or mobile applications, those Web sites and mobile applications do not operate under this privacy policy. We recommend that you examine the privacy statements posted on those other Web sites and mobile applications to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

We may update this privacy policy in the future. We will notify you about material changes to this privacy policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Site.

How to contact Us

If you have any questions or concerns about the privacy or security of your information, you may contact us in any of the following ways:

1. You may send an email to sales@columbiaoverland.com

2. You may send mail to the following postal address:

Columbia Overland Customer Service 740 NE 3RD Street Suite 3 #132. Bend, OR 97701

3. You may call the following telephone number: 1-401-749-0003

EFFECTIVE DATE: June 06, 2014