Returns and Exchanges
Columbia Overland is happy to accept returns within 15 days of delivery. Please return merchandise with original packaging, in an unused condition. Shipping and handling charges are non-refundable. Returns may incur a restocking fee, depending on the manufacturer. Special orders are not returnable.
Return shipping charges are the buyers responsibility and will not be paid for by Columbia Overland. We recommend insuring returns for full value as it is the responsibility of the customer to ensure safe deliver to Columbia Overland. After 15 days we will offer exchanges and store credit for 30 days on products that are unused in the original packaging. Please contact us if you have any questions about this policy or need any assistance with navigating the website. We look forward to assisting you!
Shipping and Delivery
Our standard shipping method is FedEx Ground Shipping with few exceptions. Additional shipping options are available upon request and will likely include additional charges. Typically orders received by 3:00p Pacific are shipped same day whenever possible however this is not guaranteed. If you need an item quickly please call us to expedite your order to ensure an on-time delivery.
Occasionally we may be out of stock for an item that is purchased. If this happens we will notify the customer of their options including waiting for inventory to arrive or cancelling the order at the request of the customer.
Some orders may be drop shipped from alternate locations. Drop shipped orders may be shipped with carrier services other than FedEx Ground.
We ship internationally. For international shipping quotes please call or email us as the shipping costs vary depending on the size of the item, country to which we’re shipping and speed of delivery.
Find the item you would like to order at our online store. Click on Add to Cart to order the item. The default quantity is one item but can be changed in your Shopping Cart or from the items product page. Additionally many of our items have various options including finish and optional accessories. You can select these options using either the checkbox or drop down menu. When you think you are ready to buy, check the items in your shopping cart. You can change quantities, delete line items or even empty the cart. When you are done shopping, proceed to the Checkout section.
Once you select Checkout you will need to enter personal information and select shipping options. Additionally you will need to select payment via Credit Card or PayPal. If selecting Credit Card once all the information is entered you will have an opportunity to review your order before submitting it. If PayPal is selected you’ll be prompted to enter that login information on a separate screen.
Shortly after you submit an order, you will receive a confirmation message via e-mail confirming your order.
We accept Visa, MasterCard, Discover and American Express as well as PayPal payments through our online payment gateway.
Order By Phone
You can order by phone by calling us at 541-728-0625, Monday through Friday, between the hours of 8:00AM and 6:00PM, Pacific Time.
Credit Card Security
We use industry-standard SSL-encryption to protect data transmissions.
Our servers use Industry-Standard Secure Sockets Layer (SSL), an encryption technology that works with Safari, Netscape Navigator, Microsoft Internet Explorer, and AOL’s browser so that to protect data transmissions. This technology safeguards your personal information and guarantees your privacy.